Processes are the framework for how you run your bookkeeping firm. Principles are the framework for your processes. Performance is the framework for working with processes and principles with an eye on your goals. We will look at processes to help your organization (no matter the size) maintain a stable foundation. In a world of virtual and hybrid offices, constantly changing technology and accountability models principles will give context to the structure of your processes and policy. Establishing processes and principles is not a one-and-done exercise so we will spend some time on assessing performance but probably not in the way you are thinking