As bookkeeping becomes more automated, the conversations you have with clients matter more—not less. In this session, Leonardo Deornelas, Sales Manager at Telpay, explores the communication habits that help bookkeepers build trust, reduce friction, and strengthen client relationships over time. Drawing on his background in linguistics and his experience working with accounting firms and bookkeeping partners across Canada, Leo shares what he's learned about keeping communication clear as businesses grow. He looks at where communication quietly breaks down—from assumptions to information overload to missed expectations—and the simple habits that keep clients informed and engaged. This session is a reminder that while technology can automate the work, strong client relationships still depend on people communicating well.